April 03, 2025
Regency Achieves 84% Satisfaction Rate
Regency for Expats, a leading provider of international insurance solutions for expatriates worldwide, is proud to announce the latest results from its ongoing member satisfaction survey.
Regency Achieves 84% Satisfaction Rate
Regency for Expats, a leading provider of international insurance
solutions for expatriates worldwide, is proud to announce the latest results
from its ongoing member satisfaction survey. With an impressive 84% of members
expressing satisfaction with Regency’s products and services, the company
continues to set new benchmarks in the international insurance industry.
In the past year, Regency for Expats has made significant investments in
enhancing its service infrastructure, ensuring that members receive the highest
levels of care, efficiency, and personalized support. The latest satisfaction
rating of 84% represents a continued upward trend, reaffirming the company's
commitment to delivering world-class insurance solutions tailored to the needs
of expats worldwide.
Ongoing Commitment to Service Excellence
The comprehensive survey, conducted over a rolling three-month period
leading to Q1 2025, collected feedback from over a thousand members, offering a
robust and accurate representation of Regency’s client experience. The survey
revealed that members were particularly pleased with the company’s improvements
in claims processing speed, customer service responsiveness, and the range of
benefits available in their policies. These enhancements have been key
contributors to the increase in overall satisfaction.
Key Survey Findings:
- Rapid
Claims Processing: 44%
of members highlighted the speed and ease of Regency’s claims process,
with shorter turnaround times and an even more streamlined claims
submission system.
- Enhanced
Customer Support: 41%
of respondents praised Regency’s professional and attentive customer
service, noting improvements in response times and personalized
assistance.
- Comprehensive
Coverage and Benefits: 19%
of survey participants expressed appreciation for the breadth of coverage
and newly introduced benefits, including expanded mental health support
and wellness initiatives.
“At Regency for Expats, we are always striving to raise the bar when it
comes to service and member experience,” said Kate Tebbet, Head of Community
Engagement at Regency Assurance. “This 84% satisfaction rating is a testament
to our dedication to enhancing every touchpoint of our service. Over the past
year, we’ve heavily invested in our claims management, customer support, and
digital solutions to ensure our members receive the best possible care—anytime,
anywhere.”
Growing Member Loyalty and Engagement
The survey also highlighted a significant rise in member loyalty.
Regency’s Net Promoter Score (NPS) has increased to 14.8%, a further
improvement from the previous year, demonstrating a growing number of members
who would recommend Regency for Expats to their peers. This boost in loyalty is
a direct result of Regency’s proactive approach to customer engagement,
ensuring members feel valued and well-supported throughout their policy term.
Looking Ahead: Further Enhancements Planned for 2025
While the latest survey results reflect substantial progress, Regency
for Expats remains committed to continuous improvement. The company has set an
ambitious target of reaching an 85% satisfaction rate by the end of 2025. Key
initiatives for the coming months include:
- Further automation
of claims processing to ensure even faster turnaround times.
- Expanding
regional coverage and
introducing new insurance options tailored to the evolving needs of the
expat community.
- Enhancing
digital capabilities,
including AI-driven customer support and mobile app advancements for
seamless policy management.
Regency for Expats remains dedicated to adapting and innovating to meet
the dynamic needs of its global member base. With a strong foundation of trust,
service excellence, and forward-thinking initiatives, the company is
well-positioned to continue leading the international insurance market in 2025
and beyond.
For more information on Regency for Expats and its latest offerings, visit www.regencyforexpats.com.